The Baggage Man

Your questions answered

Q) Will my suitcase be x-rayed?

A) Most certainly. Security is our major concern.

Q) Can I put my prescription medicines in my suitcase?

A) You must keep all medications with you at all times, never in your unaccompanied suitcase.

Q) You talk about airwaybills and consignment notes, what are these?

A) Airwaybills accompany shipments sent by air and consignment notes accompany shipments sent by road. Both are essential documents and must accompany your baggage as indicated by Baggageman.

Q) What is the maximum weight allowed per suitcase?

A) For your own personal comfort and to comply with European Health and Safety regulations we request the maximum weight per suitcase is restricted to 25kgs.

Q) How do I pay you ?

A) We accept payment by Mastercard, Visa and Delta, Solo and Maestro debit cards.

Q) Do you deliver to cruise ships?

A) Yes we do deliver to cruise ships, though please note that many ships only visit certain ports on an irregular basis and our delivery would have to be to the ships agent. We would need to receive full details of your itinerary, and an additional administration fee of £50 will apply.

Q) Do you deliver and collect on Saturdays and Sundays?

A) In order to keep our costs competitive, we do not deliver or collect on weekends or any public holidays.

Q) Is there a cancellation fee once I have booked and you have confirmed my baggage transfer?

A) We will only charge a nominal administration fee should you have to cancel our service.

Q) What is a C3?

A) A C3 is a British Customs form, which must be completed and signed by the head of the family travelling. It tells HMRC what is actually in your suitcase.

Q) Are we able to include Christmas gifts, perfumes or foodstuffs in our suitcase.

A) Absolutely not, our service is solely for your personal items needed for your holiday.